Volunteer Role: Tech Support
Why this role
PWN Netherlands is growing, and the tools behind our work need to grow with us. As our Tech Support volunteer, you keep our team of around 20 volunteers, board included, connected, so they can spend their energy on what we exist for: balanced leadership, and women who lead, mentor and open doors for each other.
This is a chance to shape how a growing network works together. You will help maintain a streamlined Microsoft 365 environment, with a clear structure already designed and a lead who has your back.
What you will do
Maintain an optimized Microsoft 365 environment
- Set up new volunteers: their login, team mailbox, team group and a friendly first sign-in.
- Close accounts and move access when people change role or leave.
- Keep group memberships, mailbox access and permissions matched to current roles.
- Reset passwords and sign-in codes, and sort out login issues.
- Keep licences tidy: one per person, none on shared mailboxes.
- Keep our setup secure: sign-in codes on, external sharing kept tight.
- Keep a simple record of who has access to what.
- Work with each team lead when their area changes.
Help people
- Answer tech questions from board members and volunteers, in plain language, and know when to escalate.
- Show people how things work, one to one or with short how-to notes.
- Keep the tech playbook up to date as things change.
Connect with PWN Global
- Join the regular calls of PWN Global's Platform Excellence Group.
- Share what works in the Netherlands, and bring good ideas home.
- Join working-group projects when you have the interest and time.
Who you are
You like things organized and working, and you are patient and clear when helping others. Good communication skills and reliability matter as much as experience.
- Structured: you like a clean system and keeping it that way.
- Reliable: you follow through and own what you take on.
- Attention to detail: access, permissions and names set up efficiently and precisely.
- Comfortable working on your own, remotely.
- Experience managing user accounts or access permissions, and familiarity with Microsoft 365 as a user or admin.
- Previous volunteer or community experience is welcome but not needed.
The practicalities
| Location | Works remotely |
|---|---|
| Reports to | Board member |
| Term | 12 months from start, with the opportunity to extend |
| Status | Non-paid, voluntary |
| Leadership dimension | Specialist |
| Budget owner / responsibility | NA |
| Time commitment | Approximately 4 hours per week (variable). If it regularly takes more, we talk about what that means, for example adding volunteers. |
| Response time | Reply to requests within 3 working days. Not on call 24/7: just let us know in good time when you are on holiday or away. |
| Notice period | 1 month |
| Probation period | 3 months (excluding holidays and inactivity) |
This role is not on the board and has no direct reports.
Pre-condition: an active PWN Netherlands Premium Membership. Once you accept the role, we also ask you to sign our Volunteer Agreement.
What you gain
- Real admin experience on Microsoft 365, the platform most organisations run on.
- A seat close to the leadership of a growing network, and a clear say in how we work.
- A network of tech-minded volunteers across PWN cities through the Global group.
- The satisfaction of making a whole team's day easier, every week.
- Recognition: a LinkedIn recommendation from your board contact on successful completion of the term.
- Interested? Email volunteering@pwnnetherlands.net with the subject line “Tech Support Volunteer Interest” and a few lines about you and why this appeals. We’re happy to talk it through first.
