PWN Dublin: Digital Experience Partner x 2

Reports to: VP of Operations

Purpose of the Role

The Digital Experience Partner plays a vital role in supporting the smooth and effective use of digital tools across the PWN Dublin network. This role ensures our systems are user-friendly, up to date, and aligned with best practice. It’s ideal for someone with a technical mindset who enjoys solving problems, improving processes, and enabling others to work more efficiently. 

OVERVIEW 

What you'll do

• Technical Support & Issue Resolution
  Provide responsive technical support to PWN Dublin users (volunteers, corporate partners, and members), assisting with common platform issues such as password resets, access, and usability across MS365 tools including Outlook, MS Teams, and SharePoint.
• Platform Setup & User Management
  Support the setup and ongoing management of PWN Dublin’s digital platforms, including MS365 and Inwink (our event and communications platform), ensuring smooth onboarding, access control, and system navigation for all users.
• Process Improvement
  Contribute to continuous improvement by identifying areas for technical optimisation and sharing best practices with the wider team.
• MS365 Best Practice Guidance
  Promote consistent use of MS365 tools, including encouraging use of MS Teams chat over email, and sharing tips to improve team efficiency and collaboration.
• SharePoint Maintenance & Housekeeping
  Work closely with the VP of Operations to maintain and refresh the SharePoint site, support file structure improvements, and implement team-wide housekeeping efforts for shared libraries.
• Inwink Support & Maintenance
  Support the implementation and ongoing use of Inwink by assisting with setup, user experience improvements, and issue resolution. Ensure relevant volunteers are confident in navigating and using the platform effectively.
• FAQ Channel Management
  Create and maintain a Frequently Asked Questions (FAQ) channel for PWN Dublin team members, regularly adding content and ensuring common issues are clearly addressed.
• Escalation & Vendor Liaison
  Escalate unresolved or complex issues to external vendor support where required, supporting a seamless digital experience across the network.

What you bring 

Technical Confidence
You’re comfortable navigating digital systems and can troubleshoot common platform challenges quickly and clearly. 

MS365 Knowledge
You have solid experience with MS365 tools, particularly SharePoint and MS Teams, and understand how to help others use them effectively. 

Problem-Solving Mindset
You enjoy improving systems and finding practical, user-friendly solutions. 

Communication Skills
You can explain technical issues in a clear, friendly, and helpful way to users with varying levels of digital confidence. 

Organisation & Reliability
You’re responsive, detail-oriented, and reliable in your follow-through. 

Who You Are

• Technically minded and happy to support others with digital tools
• Comfortable with platforms like MS365, Teams, and SharePoint
• Able to work independently while collaborating closely with the VP of Operations
• Passionate about enabling people to work smarter, not harder
• Motivated to improve systems, share knowledge, and contribute to a well-run team 

Why Volunteer as Digital Experience Partner?

• Professional Development: Strengthen your leadership capabilities, grow your strategic thinking, and gain hands-on experience in high-impact event management. 
• Networking Opportunities: Connect with inspiring professionals across Dublin and the global PWN community. 
• Purpose and Impact: Contribute meaningfully to a cause you care about and help shape experiences that empower women at every stage of their journey. 
• Global Movement: Be part of a global network committed to driving gender-balanced leadership and inclusive culture. 
• Personal Growth: Develop confidence, visibility, and resilience as part of a team that values authenticity and collaboration.

Recruitment Process  

1. Expression of Interest: Apply by completing the form at the bottom of our volunteer homepage, outlining why this role excites you, your knowledge and motivation for applying. 
2. Informal Interview: You’ll meet two members of the Management Team for a relaxed, values-led conversation to explore mutual fit, motivation, and expectations. 
3. Meet the Co-President(s): If both sides are aligned, you’ll be invited to meet one or both Co-Presidents for a strategic alignment conversation, to ensure shared vision and support. 
4. Confirmation & Onboarding
   If aligned, we’ll formally welcome you on board and guide you through the onboarding process to get you set up for success.
   

Ready to be part of something meaningful?

Apply now by completing the form at the bottom of our volunteer homepage, and help us create a great experience for our members!