PWN Dublin: Membership Experience Partner

Reports to: VP of Membership Experience

Purpose of the Role

The Membership Experience Partner supports the delivery of an exceptional member journey, from first welcome to renewal and even post-membership. With a focus on connection, support and continuous improvement, this role ensures members feel seen, valued, and engaged, enhancing their overall membership experience. It’s an ideal opportunity for someone who loves creating meaningful experiences and building community that lasts. 

OVERVIEW 

What you'll do

• Support the Member Journey
  Work closely with the VP of Membership Experience to deliver a welcoming and engaging experience for all members, from onboarding to renewal and beyond.
• Welcome New Members
  Coordinate welcome communications, support digital onboarding, and connect with members at in-person events to ensure they feel included and informed.
• Track Engagement & Feedback
  Monitor member activity, gather insights through surveys or informal check-ins, and contribute to improvements based on what members share.
• Collaborate Across Teams
  Partner with events, communications, programme leads and treasurer to ensure member-facing experiences are inclusive, valuable, and clearly communicated. Partner with secretary and treasurer to ensure compliance with regulatory requirements.
• Respond to Member Queries
  Handle individual member queries in a timely, professional, and empathetic way, helping to resolve issues and offer guidance where needed. Escalating member issues as appropriate.
• Monitor Growth & Trends
  Track and communicate membership numbers, renewal rates, and overall trends in engagement to support strategic decision-making and highlight areas of opportunity.
• Best Practice
  Engage with PWN Global contractors and volunteers at other PWN City Networks to share best practice. 
• Drive Continuous Improvement
  Bring curiosity, care, and creativity to help shape and evolve the member experience over time.
• Ensure Data Privacy & Compliance
   Handle member information with care, ensuring all personal data is managed in line with PWN Dublin’s privacy policy and relevant data protection regulations.

What you bring 

• Communication skills: You have strong verbal and written communication, allowing you to connect effectively with speakers, partners, and the volunteer team. 
• Organisational skills: You’re able to coordinate multiple moving parts, from timelines and budgets to logistics and people, with calm efficiency. 
• Attention to detail: You spot what others might miss, ensuring all aspects of event planning are precise, professional, and well executed. 
• Interpersonal skills: You build relationships and engage confidently with a wide range of individuals, from volunteers to external partners. 
• Problem-solving skills: You anticipate challenges and implement practical, creative solutions to keep things running smoothly and delivering great experiences.

Who You Are

Strong Communication
You’re friendly, clear, and thoughtful in how you engage with people, both in writing and in person. 

Organisation & Follow-Through
You’re reliable, responsive, and able to manage details with care and consistency. 

Empathy & Insight
You genuinely care about people’s experience and enjoy finding ways to improve it. 

Team Spirit
You enjoy collaborating and see the value in working across different teams to create a joined-up member experience. 

Growth Mindset
You’re open to trying new ideas and continuously learning how we can do better.

Who You Are 

• Passionate about connection, inclusion, and member wellbeing.
• Interested in community-building and member engagement.
• Tech-savvy and comfortable using tools like email, forms, spreadsheets, presentation, surveys and particularly CRM platforms. Willing to seek out and propose use of new features or tools. Comfortable using LinkedIn and other social media platforms.
• Self-motivated but collaborative.
• Happy to represent PWN Dublin at events or virtually when needed.

Please note: you’ll need to provide your own IT hardware, but we’ll supply access to all relevant licences for online tools and platforms. 

Why Volunteer as Membership Experience Partner?

• Professional Development: Strengthen your leadership capabilities, grow your strategic thinking, and gain hands-on experience in high-impact event management. 
• Networking Opportunities: Connect with inspiring professionals across Dublin and the global PWN community. 
• Purpose and Impact: Contribute meaningfully to a cause you care about and help shape experiences that empower women at every stage of their journey. 
• Global Movement: Be part of a global network committed to driving gender-balanced leadership and inclusive culture. 
• Personal Growth: Develop confidence, visibility, and resilience as part of a team that values authenticity and collaboration.

Recruitment Process  

1. Expression of Interest: Apply by completing the form at the bottom of our volunteer homepage, outlining why this role excites you, your knowledge and motivation for applying. 
2. Informal Interview: You’ll meet two members of the Management Team for a relaxed, values-led conversation to explore mutual fit, motivation, and expectations. 
3. Meet the Co-President(s): If both sides are aligned, you’ll be invited to meet one or both Co-Presidents for a strategic alignment conversation, to ensure shared vision and support. 
4. Confirmation & Onboarding
   If aligned, we’ll formally welcome you on board and guide you through the onboarding process to get you set up for success.
   

Ready to be part of something meaningful?

Apply now by completing the form at the bottom of our volunteer homepage, and help us create a great experience for our members!