RJ
Description
Rebecca Jensen is a Principal Customer Success Account Manager at Microsoft, where she works with strategic enterprise customers during some of their most critical moments. With extensive expertise in incident response and crisis management, she helps organisations navigate major service incidents, cybersecurity events, and executive-level escalations.
In addition to leading the local Customer Success Unit Crisis Team in Denmark, Rebecca serves as a subject-matter expert in incident management, escalation handling, and crisis response - situations where clarity, composure, and sound judgement are essential. Her work sits at the intersection of high-stakes technology, executive decision-making, and the human side of leadership under pressure.
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